Frequently Asked Questions
Everything you need to know about illuminating your home with Brilliant Lighting.
What is the average shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do your light fixtures come with bulbs included?
To allow for personal preference in color temperature and brightness, most of our fixtures do not include bulbs unless specified as 'Integrated LED' in the product description.
What is your return policy for damaged or unwanted items?
We offer a 30-day return window for unused items in their original packaging. If your item arrives damaged, please contact our support team within 48 hours of delivery for a free replacement.
Are your products compatible with smart home systems?
Yes, many of our fixtures are compatible with smart dimmers and bulbs. Look for the 'Smart Ready' badge on product pages to ensure compatibility with systems like Alexa or Google Home.
Do you offer professional installation services?
While we do not provide direct installation, all products include detailed instruction manuals. For hardwired ceiling fixtures, we strongly recommend hiring a licensed electrician.
Is my payment information secure on your website?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your credit card and personal information are protected at all times.